At Funky Monkey Bars, we strive to make the delivery and return process as simple and transparent as possible. Please read our Shipping and Returns Policy below for important information regarding delivery timeframes, shipping costs, order tracking, returns, exchanges, and warranty claims. If you have any questions or need assistance with your order, our friendly team is here to help.
Shipping & Collection
All orders are dispatched from our Perth warehouse using trusted courier partners. Shipping costs are automatically calculated at checkout based on your order weight and delivery address. Depending on your location, you may be offered up to three delivery options, including Free Pick-Up for Perth customers.
Live shipping rates and estimated delivery times are displayed at checkout. Shipping costs and delivery timeframes may vary depending on your postcode, seasonal demand and courier availability. Please note: that Express Shipping refers to the courier's delivery speed only and does not prioritise your order through our production or dispatch process.
Standard Shipping is available to selected metro areas across Australia, as determined by our courier partners. Shipping options and eligibility are automatically calculated at checkout based on your postcode. Regional and remote areas may experience longer delivery times and may not qualify for free shipping offers.
Express Shipping applies to the courier delivery service only and does not reduce manufacturing, packing or dispatch times. Once dispatched, Express orders are prioritised by the courier network to ensure the fastest available delivery. Express Shipping orders are delivered via Northline and Team Global Express.
Local collection is available from our Perth warehouse. Once your order has been fully paid, our Shipping Team will contact you to arrange a collection time. Collection is available Monday to Friday 8am - 3pm.
We ship worldwide through our international freight partners. To receive a customised shipping quote, please contact our team with the products you are interested in and your full delivery address.
The table on this page shows estimated business days from dispatch. Available shipping methods are displayed at checkout and may vary depending on your location and order size.
Some orders, particularly those sent via Express Dispatch, may arrive in multiple shipments. This commonly occurs when larger and smaller cartons are processed separately within the courier network and can be more frequent during peak delivery periods. Where split deliveries occur, items may arrive several days apart. During busy periods such as Christmas, some shipments may experience additional delays. For the smoothest delivery experience, we recommend placing Christmas orders before September each year.
While we work closely with our courier partners, delivery services are provided by independent carriers. If an item is lost in transit or arrives damaged beyond repair, we will replace the affected item at no additional cost once assessed by our team. Minor cosmetic marks or scratches that occur during transit are not generally considered structural damage. Touch-up paint is available for all powder-coated frame colours. For accessories, our team will assess whether any marks or defects are the result of manufacturing or transit issues. If an accessory arrives with a significant cosmetic defect reported prior to installation, we may offer a replacement, store credit or gift card at our discretion. All claims are subject to assessment and approval by our team.
Delivery timeframes displayed at checkout are estimates provided by the selected courier. As delivery services are operated by independent carriers, we cannot guarantee delivery within a specific timeframe and are not liable for courier-related delays once an order has been dispatched.
Customers are welcome to organise collection using their own courier service. Orders collected by a customer-arranged courier will be treated as a Free Pick-Up order. If palletisation is required, a $50 pallet fee will apply. Product dimensions and carton information can be found under the Shipping tab on each product page or by contacting our team directly. To arrange a third-party courier collection, please contact us on 1300 912 198 or via the email address below.
For freight quotes, shipping enquiries or delivery assistance, please contact our Shipping Team at shipping@funkymonkeybars.com
Typical Delivery Timeframes
Typical delivery and collection times are shown in the table below.
Refunds & Returns
Last updated: November 13, 2026
Return eligibility depends on the items in your order.
Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.
Contact us to ask about return options and how to start a return.
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.
Contact us before returning an item.
Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.
Contact us if you have questions about whether a specific item can be returned.
Contact us to ask about exchange options before returning your item.
If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies.
After you notify us that you wish to cancel, you must return the goods within 14 days.
We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.
For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.
To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.
If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.
After you tell us you wish to cancel, you must return the goods to us within 14 days.
We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back.
For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.
To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.
If you do not see your refund within a reasonable period of time since your refund was approved, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at info@funkymonkeybars.com or use the contact details in our contact information policy.